Q - What can I do if I disagree with a decision made by CPP?
You can ask for an explanation or reconsideration of any decision that affects your eligibility or the amount of your CPP benefit.
If you do not understand a decision, you can ask the CPP to explain it. You can call Service Canada and speak to a service agent.
To ask for CPP to reconsider the decision you must write to the Minister of Human Resources and Skills Development Canada (HRSDC) within 90 days after receiving a decision.
If you disagree with the decision of the Minister, you may appeal, again within 90 days of receiving the HRSDC reconsideration decision letter, to the Office of the Commissioner of Review Tribunals (OCRT).
You can make a request to appeal a decision of the Office of the Commissioner of Review Tribunals to the Pension Appeals Board within 90 days of receiving the OCRT's decision. The Pension Appeals Board can either refuse or grant permission to appeal (called 'Leave to Appeal').
Each of these stages in the reconsideration and appeal process may take many months to complete and has very specific requirements of both you and the Minister.
For more information about the appeals process contact Service Canada or visit the website at http://www.rhdcc-hrsdc.gc.ca/eng/isp/pub/cpp/appeals/appealstoc.shtml.